http://travelerforum.deltareward.com
Let me tell you about what I experienced on just ONE Delta flight...
Presented first below is the least serious of my complaints, but one that I believe thousands of passengers encounter every day.
ABC News has reported that major airlines routinely lie about weather being the cause for delays to avoid financial repercussions. My recent flight from
Flight 925 from LGA to ATL on Sunday, June 8 was scheduled to depart at 4:55 pm, and I arrived at the gate at 4:20. Some time after the scheduled departure time, Delta announced that mechanical problems required passengers to move from Gate 4 to Gate 2. Later, Delta moved us all back to gate 4, where some time around 5:30 we boarded. By the time we took off, it was almost exactly 90 minutes past our scheduled departure time. It was ONLY as we were taking off that any evidence of bad weather in the area appeared. This is important, because what started as a mechanical delay on Delta's part became, according to Delta, a weather-related delay. This was ironic, because it was only AS the local weather became stormy-looking did we take off. We actually took off right into lighting-laced clouds. In my honest opinion, Delta falsely used the weather as an excuse to avoid its obligation to pay for overnight food and lodging for those of us who missed our connections in
Only after repeatedly challenging Delta on this matter - WHICH INCLUDED PROVIDING PROOF OF THE WEATHER CONDITIONS BEFORE TAKEOFF - did they agree to reimburse me for the expenses I incurred to stay overnight in