I had attempted to resolve this issue through the Atlanta Better Business Bureau.  What I ended up finding was that Delta is a “member” of the Atlanta BBB, who apparently colluded with their major member to unfairly attempt to sweep the matter under the rug in a devious manner.

On 6/27/08 I was notified that Delta was – on a no questions asked basis – allowed to put off looking into the matter WITH NO DEADLINE.  When notified of this bizarre and unfair unilateral action apparently designed to favor Delta, I was “given” 7 days to respond.  I responded in five days – on 7/2/08 – well within the time line they demanded.  The BBB’s own records, reproduced below, show clear proof that I responded promptly.  In spite of the fact that I played the rules apparently designed to favor Delta, the Atlanta BBB notified my on 7/7/08 that they had dismissed the complaint because I hadn’t responded on a timely basis, in spite of clear evidence in their own records to the contrary.  Draw your own conclusion as to who the Atlanta BBB was determined to protect:  the consumer, or their own “member!”